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 Service Request  

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  Do you have a question, concern or a service request?
  Customer Care Centre staff are here to serve you! We make it easy. Our staff are committed to an initial response to you within one business day.

Please complete the Service Request form:
Your Address:*




Anonymous complaints will not be investigated.
  After business hours? Service requests can be submitted after regular business hours and will be responded to within one business day.

For after-hour service requests that may require immediate attention such as a stop sign down, road flooding, other possible treacherous conditions, tree preservation, injured or sick stray domestic animals please call 905.683.7575.

Please note that on-street parking infractions are not considered an urgent matter, however, if the vehicle is blocking access to your driveway, contact Durham Region Police Services at 1.888.579.1520. Other service requests will be responded to in one business day.

If the issue is about an immediate threat to safety call 911 for emergency assistance.

If it’s easier for you, please use any of these available service channels:

T. 905.683.7575
Toll Free: 1.877.420.4666
F. 905.420.4610
TTY. 905.420.1739

Visit us:
Pickering Civic Complex
One The Esplanade
Pickering, ON L1V 6K7
Monday – Friday 8:30 am – 4:30 pm

Thank you for taking the time to submit your service request.

Serving Our Citizens!

Personal information contained on this form is collected pursuant to Municipal Freedom of Information and Protection of Privacy Act. This information is collected in conjunction with the Customer Care Centre's Service Request Programs. Any questions about this collection should be directed to the City Clerk, One The Esplanade, Pickering, ON L1V 6K7, T. 905.420.4611.

The City of Pickering