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  Working Together to Serve You Better!
  The City of Pickering is committed to offering exceptional customer service, and ensuring that you, the customer, receive the most timely and efficient quality of service available. Your feedback is important to us. It will enable us to determine the nature of your Municipal needs, and will assist us in developing ways to enhance our service delivery. Please take a few moments to fill out the questionnaire below.
Was your experience with the City a positive one?
If you contacted various Departments or Divisions, which ones have you been in contact with?

How satisfied were you with the overall service provided by the City of Pickering?
Were staff responsive?
Were they prompt?
Were staff helpful and courteous?
Did they display a professional attitude?
If you expressed a concern, was it resolved to your satisfaction?
Was there anything further that could have been done on your behalf?
Will you contact the City again with your queries/concerns?
Were you in contact with a particular staff person who proved to be a valuable resource to you?
Would you like a staff member to respond to you?
For record-keeping purposes, please provide us with your name and daytime telephone number, email address, or home address. In some instances, we are better able to resolve an issue when contact is possible. Please consider this when submitting your feedback, and include your daytime contact details below.





  If you have any questions or concerns, kindly contact our Customer Care Centre staff at 905.683.7575, Toll Free at 1.877.420.4666, TTY Service 905.420.1739, or email

Personal information contained on this form is collected pursuant to Municipal Freedom of Information and Protection of Privacy Act. This information is collected to evaluate the operations of the City of Pickering. Any questions about this collection should be directed to the City Clerk, One The Esplanade, Pickering, ON L1V 6K7, T. 905.420.4611.

The City of Pickering